Frequently Asked Questions
Everything you need to know about your Trainz shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our Returns Portal to start your request.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
Trainz is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester as part of our sustainability initiative.